Oh nooooooooooooooooo!!!!! Our telephone once again got dead from yesterday. Let’s be honest about this. We don’t like Optus. Actually since the first day we started with Optus, we couldn’t wait to get rid of it. But there was a contract, and also our broadband has been bonding with home landline as a package. Optus landline service and its management is a big mess, but shameless they are, keeps increasing the landline renting fee. We never received a decent and clear phone bill since the beginning, and neither did we have a written contact as a necessary paperwork.

My husband is extremely obsessed with being tidy on document management. The situation of being quite blind and leaving in a black box pissed him off. The first week we got connected with Optus, there was a problem with phone. It took a lot of phone calls and negotiation job to get it fixed. Then after 6 months, the original landline renting fee suddenly doubled which was not the original information we have got from the sales person. We rang to ask why, and questioned them this is a cheating behaviour. They said they can no long find the tape record of how we firstly signed with them. Sons of bitches! My husband threatened the guy that he also taped the talking, and he’s going to take an action. This is not the end. Right before the Christmas, another letter from Optus has arrived and said they are going to further increase the rent fee by another 10 dollars. Forget it and you Optus, go to the hell!

We decided to get rid of it ASAP. After the new year resolution been worked out, this has been put the first priority of our New Year agenda. We rang to cancel the broadband. The woman from the other end of phone line sounded very upset. But she did ask my husband if we are going to cut the phone, we said no, and we will deal with that matter later. The day right after that phone call, we lost the phone and there was no sigh indicating it’s a problem from handsets or our cable connection. Once again, we’ve been left in an awkward situation, don’t know why, when and how.

Optus must have subcontracted their part of service to India as every time we ring the service centre, we have Indian accent talking to us. The strong accent is a big problem, but at least Indian people are working harder and sound more honest and sympathize than those 20-30 years-old Australian ladies, impatient, not professional, always with an attitude and sounds like they just had a big fight with their boyfriends this morning before they came to office.

Now, I am just hoping that this is the last shit we have to step on with Optus before the new phone and broadband services totally switch to some others. We would never come back and put ourselves in this kind of situation again. Also, I think it’s the time for Optus to think about it and review what they’ve done.