Monday afternoon, I heard people arguing on eligibility and this sort of crab things for an hour. Believe it or not! I did see their faces really turning red at the end. But I don’t understand why nobody wanted to make a phone call to get to talk to real person to solve the dispute. They would rather argue on limited information without taking any action. At last I was assigned to make an actual contact as if it was such a natural outcome.
Then Tuesday morning I got people got very angry at me for no reason. She thought that I was pushing them around to get things done. I don’t know where her idea came from. I didn’t even speak to her at the first place. How could she know I had ever had an intention do that? When I told her that I was just making a general inquiry and wasn’t for a specific client, she said “sorry”. Well, I thought at a time, when we were talking, that we are not allowed to ask questions any more. What’s wrong with her?
Then a dragon lady yelled at me over the phone, for the second time. She’s never been satisfied with what she gets. Then the dispute has to be solved over the HACC to comfort her frail heart. It was not a pleasant experience for me, but I was too busy to think about it on the day. However, in bed at that night, when I started to review the day, I felt even angrier.
Then I had an emergency case to deal with in the Wednesday morning as the first thing after I stepped into the office door. I am glad that I didn’t give up after had tried several agencies and heard “no”. I almost insisted until the last moment. 15 minutes before the care was required to start, I found some one, which was absolutely lucky and quite rewarding for my effort. However, after that, I got really bad headache.
In the afternoon, I tried to finish off some accounts which have been piled up high. Unfortunately the copy machine died. I can’t print any delivery slip and copy the invoices.
I am really looking forward this Friday’s RDO, or probably a good week of restful holiday, where has no fuss, no hurry, no tension, and even no interaction with others.